Conditions of best price online guarantee

Princess Hotels & Resorts reserve the right to not accept requests they consider to be fraudulent, altered or related in any way to an irregular or malevolent action.

Our Best Price Online Guarantee does not apply to the following cases:

• Opaque websites that do not provide precise information on available rooms, the hotel in question, the location of the hotel, etc. until after completing the booking.
• Prices booked on princess-hotels.com that cannot be changed, modified or cancelled.
• Bookings made through travel websites with discounts.
• Prices that are part of a package, i.e., the price of a stay in a hotel that is part of a travel package including accommodation, air tickets, transfers, etc.
• Prices that are not published, such as business rates, group rates, rates for meetings or conventions, etc., which usually include discounts.
• Prices that are not published on the internet, such as those offered by traditional travel agencies.
• Rates with prepaid vouchers.
• Final prices after applying promotional codes and special discounts of Princess Hotels’ Princess Partner Club Programme.

Princess Hotels & Resorts reserve the right to reject any claim regarding a lower rate for a room if said claim cannot be backed up with proof of the existence of the lower rate mentioned in the claim. They also reserve the right to interrupt or modify the Terms and Conditions of the Best Price Online Guarantee Programme. Princess declines all responsibility for damages of whatever nature resulting from the temporary lack of availability or proper functioning of the internet.

Emails: reservas@princess-hotels.com | reservas2@princess-hotels.com