Platinum Yucatán Princess

Hotel Platinum Yucatán Princess has free Wi-Fi throughout the hotel 24 hours a day.

Yes, the hotel has accessible facilities. We would appreciate if you contact us in advance so we can tell you about our adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

All our guests are important, and we respect every one of them. We don’t discriminate on any basis, including sex or sexual preference.

Hotel Platinum Yucatán Princess does not offer this service directly. We recommend you book with https://princess.nexustours.com/transfers/.

Guests staying at Hotel Platinum Yucatán Princess can use the hotel’s car park for free.

Yes, the hotel provides options for guests with food intolerances. Notify our concierge service on your arrival, so that we can make the necessary arrangements to help you. We will pass your indications on so that our kitchen department can make sure you enjoy delicious meals during your holiday.

The restaurants included in Platinum Yucatán Princess are: the Kotatsu, Rodeo, Aroma, Bruschetta and Buffet. 2 restaurants are not included:

• The Skylights Restaurant: You pay to charge your room.
• The Chill Out Restaurant: Located in Grand Riviera Princess, you can access it if you are staying at Hotel Platinum Yucatán Princess.

The dress code for dining in the evening restaurants is:

• Men: long trousers and a shirt or T-shirt with sleeves and closed shoes.
• Women: casual clothes and shoes or high heels.

Casual shorts are allowed in the buffet but guests must always wear a shirt.

Room service is included. It is available 24/7 and you will find the menu in your room and on the webapp of the hotel.

The minibar is all inclusive. It is restocked once a day at no extra cost. If you request specific additional items before the daily restocking, these will be charged.

Yes, the rooms have a safe deposit box. On the inside, they are 46 cm wide x 21,5 cm high x 34 cm deep.

At Hotel Platinum Yucatán Princess you can practise several water sports: paddle-boarding at our club house, and water polo and water aerobics in the pool.

What’s more, Riviera Maya is the perfect place for practising water sports like snorkelling or scuba diving in its coral reefs and cenotes.

Yes, it has a gym. The facilities include weights, treadmills, elliptical trainers, bicycles, exercise mats and machines to work out specific muscles. The opening hours are from 7:00 to 19:00.

We have 2 holes for practising golf and their use is included.

The spa is not included in the all-inclusive package. Use of the water circuit costs 430 pesos. You will have a 50% discount on massages during the first 24 hours after your arrival. You can download our spa menu via the following link: https://www.hotelplatinumyucatanprincess.com/wellness-spa

Yes, we have a disco. It is called Salsa.